Clinic Business Hours
Monday 9.30am – 6.30pm
Tuesday 9.30am – 5.00pm
Wednesday 9.30am – 5.00pm
Thursday - 9.30am – 5.00pm
Friday - 9.30am – 5.00pm
Saturday - 9.00am – 12.30pm
Please ring (03) 9525 5866 during clinic hours for an appointment.
Every effort will be made to accommodate your preferred time. Emergencies will always be given priority. Longer consultation times are available, so please ask our receptionist if you require some extra time or have several problems to discuss.
If you require an interpreter service (a language other than English or services for hearing impaired patients) this can also be organised - please advise us at the time of booking.
If you wish to discuss a matter by phone with your doctor, our reception staff will either refer your call directly to your doctor or will record a brief written message to be forwarded to your doctor. Your doctor will prioritise these messages and return your call as soon as possible.
Follow up of results
The Centre Clinic has a policy and procedure in place for the timely review and reporting of all pathology results. Our preference is that you see your GP for results rather than by telephone. We never give HIV results by phone.
If you have an urgent medical problem after hours, please call our locum service Doctor Doctor on 132 660. Please mention that you are a patient of The Centre Clinic and the name of your doctor. There may be a charge for this service, please ask when booking.
Home visits are available only by arrangement directly with your treating doctor and are at his/her discretion.
The Centre Clinic has a protocol indicating under what circumstances a home visit may take place. This protocol is strictly adhered to. Please ask your doctor if you require further details.
If you have any concerns regarding your care at Centre Clinic please speak with our Practice Manager. If you prefer, you can contact the Office of the Health Complaints Commissioner. Their details can be found at https://hcc.vic.gov.au.